Because each custom keepsake is made to order and customized for every unique customer, all sales are final once the design process has begun.

However, I understand that things can change, so here’s how cancellations and refunds are handled:

Before work begins:
If you cancel before I start creating your design, you’ll receive a full refund.
After work has begun (design in progress):
If you cancel after the design or creation process has started, a partial refund may be issued to cover the cost of time and materials already spent. Typically, this is up to 50% of the total price, depending on how far along the work is.
After completion:
Once your keepsake is completed or delivered, no refunds or cancellations can be accepted.
Damaged or incorrect items:
If your order arrives damaged or there’s an error on my part, please contact me within 7 days of receiving it, and I’ll work with you to make it right.